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The Principles of customer service – Retail

₦20,000
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This one-day course provides the fundamental framework to base your customer service on. It provides participants with invaluable skills and techniques essential to service professionalism.

What will delegates learn?

• An understanding of the value of retail to the customers
• The importance of excellent customer service
• The skills of effective communication
• How to listen to customers and respond effectively to their needs
• The lifetime value of a customer to the business
• The five key principal commitments that enable staff to ‘go the extra mile’

The benefits of the programme

• Encourages customer loyalty – happy customers become repeat customers
• Reduces costs to attract new customers
• Helps businesses gain competitive edge – be known as a business who puts the customer first

Venue: LCCI Conference & Exhibition Centre,
Behind MKO Gardens
Six (6) Storey Blue building
Opp. Lagos-Ibadan Expressway

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    Supplier/Trainer Info

  • Name:

    Rising Light

  • Email:

    risinglightglobal@gmail.com

  • Mobile Number:

    08027333419

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