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CUSTOMER SERVICE TRAINING

₦40,000 ₦32,000
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Synopsis: The continuous existence of any company is dependent on the acceptance of its product and/or services by its customers. Hence organizations must focus on developing customers’ loyalty. Objectives: At the end of the course, the participants will: Develop strategies for building customer’ s loyalty for its products and/or service Set and maintain quality service delivery standards. Have an understanding of skills needed for delivering excellent customer service. Course Contents 1. Defining Customer Service 2. What does great service look like and feel like? 3. Sharing our own experiences of good and bad service 4. Responsibility for customer service 5. Stepping into your customers’ shoes 6. Handling customer enquires 7. Customer contact model and service standards 8. Creating lasting first impressions 9. Building and maintaining rapport 10. Using positive language and tone of voice 11. Establishing customer needs and responding to requests 12. Questioning 13. Active listening – including taking notes 14. Summarising 15. Handling work based customer requests 16. Identifying challenging customer requests 17. Responding to challenging customer requests assertively 18. Service recovery 19. Turning disappointment into delight 20. Identifying the nature of customer complaints 21. Responding to customer complaints 22. Introducing colleagues to resolve customer service issue Target Audience: Managers that oversees service delivery points, Middle level Managers and Customer Service Representatives Benefits for attending any of our Training… Participation in this course also entitles attendees to: having their CV inserted in the NTN Associates database and distributed to companies, organizations and head hunters, networking meetings with managers, professionals and entrepreneurs, a personalised monitoring and alerting service for the best job opportunities in Nigeria. Also, post training consulting 100% FREE with the instructor.  for more information you call 0815588771 or send an email to yemi.xcelconsulting@gmail.com

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    Supplier/Trainer Info

  • Name:

    Xcelconsulting

  • Email:

    xcelconsulting@gmail.com

  • Mobile Number:

    09084425164

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